Questions we get asked
If yours is not here, write to us — we answer every message.
What kind of photo works best?
One clear, reasonably lit photo where the face is not tiny and not in deep shadow. A phone photo is perfectly good. Heavy filters, motion blur and very dark backgrounds are what usually disappoint — if in doubt, send the one where you can see the eyes clearly.
Can I put more than one person or a pet in it?
Yes. Group photos and pets both work. The more faces there are, the smaller each one is in the final print, so a single subject or a pair gives the strongest result at a small size.
Will the name I type be spelled correctly?
Yes, and this is not luck. Whatever you type is typeset onto the print file by our software rather than drawn by the AI, so accents and unusual spellings come out exactly as entered. Check your own typing carefully — we print what you give us.
What if I do not like the artwork?
Then do not buy it. The artwork is made and shown to you before any payment. You can try a different style, within a fair-use limit that stops the generator being run in a loop.
How long until it arrives?
Printing takes 2–4 working days
and delivery usually 3–8 more,
depending on where you are. Your own estimate and shipping cost are shown at
checkout before you pay, and both come from the carrier rather than from us.
Do I need an account?
No. You can order as a guest with just an email address. We will send you a link to follow your order, and you can always find it again with your order number and email on the track-an-order page.
How do I follow my order?
Use the link in your confirmation email, or enter your order number and email on the track-an-order page. If a parcel ships in more than one box, every tracking number appears there.
What happens to my photo afterwards?
It is used to make your print and nothing else. It is never sold, never used to train any model, and it is deleted after your order is delivered. The photo privacy policy sets this out in full.
It arrived damaged. Now what?
Send us a photo of the damage and the packaging within 30 days of delivery and we will reprint or refund it. That is the whole process — there is nothing to send back.
Can I change my mind and return it?
A personalised canvas is made for you alone and cannot be resold, so a change of mind is not returnable. Anything that is our fault — a printing fault, damage in transit, the wrong item — is on us.